We are a global firm with a global presence and the ability to deploy solutions in multiple currencies and languages. Hudson Alley is focused on lottery retail execution. …all of us here continue to be quite happy with the work Hudson has done and are impressed with the quality of our many discussions over the past three years. Our agents are simply the best. We approach Quality Assurance with the same commitment to personalized, high touch service that meets your business needs, whether you are a technical support client or whether you are working with us for the first time. Terms of the deal were not disclosed. It was headquartered in the Midtown Tower in Tokyo Midtown, Akasaka, Minato, Tokyo, Japan, with an additional office in the Hudson Building in Sapporo. Testing is far too often overlooked in the effort to release the product on time; this can be a costly mistake to your reputation when the software does not meet expectations. We have experience with hardware and software support, and our agents are accustomed to troubleshooting difficult problems without the need for script based answers and canned responses. I’m very impressed. I called the 800 number listed on the inside cover of the manual and got as fine service as I have ever received from tech support for any program (and better than the vast majority of such experiences). I had a misstep by not nudging him hard enough to do the Adopt Now form to get the class set up, and a frantic set of phone calls came in two days ago. See reviews, photos, directions, phone numbers and more for Hudsons Landscaping Inc locations in Redmond, WA. Today, with hundreds of thousands of products hard at work in plants around the globe, it is a world renowned brand for air-cooled heat exchangers and home to … SOLOsoft is the software program included with Hudson‘s SOLO Automated Pipettor. I have personally managed Hudson for the past 12 years. The reason is simple: your reputation is on the line. I could not have asked for more … and had expected considerably less. Whether you need a comprehensive solution, covering all levels of technical support across multiple channels, or a team to supplement the strengths of your existing support personnel, we will partner with you to manage your customer care. Furthermore, Andrew explained ways to work around the broken Assignments tab so that these students can make up past work and continue with the course. Just so you know, my take on this is that mistakes on both our ends are inevitable and to date there have been many, many more made by us than by you. Our perspectives on outsourcing and strategies for success, What Our Clients and Their Customers Are Saying…, Copyright © 2018 Hudson Software Corporation - All rights reserved, Vice President and Publisher, Grolier Online, Vice President, Director of Electronic Products, Bedford, Freeman and Worth, Manager, Internet Development, McGraw-Hill Education, A new client’s email after switching over from another tech support provider, CD-ROM version of the Oxford English dictionary, Director, Technical Support and Quality Assurance, Vista Higher Learning, You want the best for your company, and so do we. We have received many compliments on our tech support from Hudson Software. A significant problem has occurred with student access to the Stats Portal because of a broken Assignments tab. And it occurs when your customers are feeling vulnerable, since they have a…, The Oxford English Dictionary defines a misconception as, “a view or opinion that is incorrect because it is based on faulty thinking or understanding” and a myth as, “a widely held but false belief or idea.” If you’ve spent more than a few minutes looking into outsourcing technical support then…. Hudson supports all of our electronic products (CD-ROM’s), software, eBooks (encrypted), and customer support for all of our Online Subscription Sites (almost 10 in all)…. The Registered Agent on file for this company is Corporation Service Company and is located at 7405 Transcanada Highway Hudson Software Inc. Ste 100 Dela, Montreal, Quebec CD-H4T1Z-2. henning software inc - 102 1 st street. When a programmer tests his own work, or creates the test plans that inexperienced staff will use for testing, he will naturally focus on the areas of the program that he knows and has worked on. While offshore call centers may offer a greater upfront cost reduction, there are many more factors to … It supports SCM tools including CVS, Subversion, Git, Perforce, Clearcase and RTC, and can execute Apache Ant and Apache Maven based projects, as well as arbitrary shell scripts and Windows batch commands. With an outsourced group focusing their efforts on testing, developers are free to work where you really need them: making fixes. Hudson Software Inc. is a New York Foreign Corporation filed on August 4, 2020. The experience converted an overwhelmingly frustrating experience into a thoroughly pleasant and productive experience. The level of understanding and ability of the staff to think critically has always been a Hudson strength and it is one of the reasons we chose them not only for their support services but also for their quality assurance testing services. Extra pluses: They provide the support more efficiently than we do…They are proactive in offering suggestions for updating the software, the manual and our website. Between my personally working the form with the professor and Chris’s guidance on how best to make this work fast, everything got done last night, but only because Chris followed it every step of the way including calling me on my cell at 6:30 PM to tell me that he personally set the course up, allowing me to call the professor on his way home telling him he would be up and running today. Don’t forget that we are extremely HAPPY customers of yours. Customers that are helped promptly and effectively remember that your company was there for them. Hudson Software, formerly known as The Hudson Group, is an application service provider for the ground transportation industry that delivers innovative, scalable ground transportation solutions to help clients reduce costs, increase revenue and gain competitive advantage through technology. There are currently no open jobs at Hudson River Trading in Seattle, WA listed on Glassdoor. We design and build innovative systems, dynamic software, and instruments to automate and streamline your discovery workflows. Our team has extensive experience in the computer technology fields and we have worked with developers and publishers from a wide range of industries. Say Hello. Our earliest clients were large traditional publishers who were producing supplementary products to go with their textbooks and ancillary print materials. The time spent with tech support is often the only direct contact you have with your customers. This will add to the frustrations of customers who now feel that their valuable time is being wasted, especially if the agent comes off as insincere. Glenn makes himself available at a moment’s notice to meet with us and discuss new and forthcoming projects whenever the need arises. From start-ups to non-profits, mobile apps to accounting software, we work with clients who understand their core competencies and want to outsource their operations. SoftLinx is a powerful multitasking application for planning and running lab automation workcells. If you are ever called upon to submit a recommendation to a potential customer, please don’t hesitate to refer them to me. Through Andrew’s work, I was able to understand the professor’s role in the situation and, more importantly, the nuances of the situation itself. Address: 702 N. California Ave., Pasco, WA We know this is the case for our customer as well, because we regularly survey our customers about their technical support experiences. After 4 years of working with them we whole-heartedly give them a 120% recommendation. Thanks for your quick attention to this. I am writing to notify you of Andrew’s exemplary work with me on the phone yesterday afternoon. Often, developers are limited in the number of different operating systems or devices they can use to test. There may be no way to handle the issue until the damage has already been done. Hudson Management has been servicing communities like yours since 2001. Our clients include single family home communities, mid-rise condos, multi-building condo communities, landscape maintenance associations, mixed use associations and financial only associations. Tech Support vendors are usually plagued by high employee turn-over rates however, that doesn’t seem to be the case with Hudson, as the same primary representative has handled my account for the entire 12 years…. Ringmaster Technologies The New Generation of Healthcare Stop-Loss Policy Automation Why RMT Request a Demo OUR STORY At Ringmaster Technologies, our healthcare expertise and applications built using cutting edge technology improve connectivity and enable administrative efficiencies. We’ve heard our clients express their frustrations with lower cost offshore solutions. Your customers will have their call answered by a technician who is familiar with your products and able to resolve their problem. If you’re looking for an end-to-end enterprise solution, it’s time to talk to Hudson. Rebecca, I just want you to know that I had a small issue downloading the book, but Andrew and Cameron in Tech Support help me out. Most offshore centers will need you to be heavily involved in training the agents who will answer your customer’s calls. We have received many complaints about the professor from students in our on-line Statistics course. Tribute, which has about 40 employees, will continue to operate as an independent company led by its CEO, Tim Reynolds, and its current management team. Software developers frequently complain of overwork and struggle to meet deadlines. Hudson Alley Software, Inc., 174 Hudson Street, New York, NY 10013 212-625-6500 info@hudsonalley.com A US based agent will have the cultural awareness to read your customer’s signals and better assess the situation, knowing that there are times when it is appropriate to dispense with overly formal language and prioritize your customer’s immediate needs. Because of Andrew’s excellent problem-solving and explanations, I was able to resolve the issue quickly and satisfactorily for both the students and the professor. Bests techs I have seen with a publishing company and I have worked with a few. While offshore call centers may offer a greater upfront cost reduction, there are many more factors to consider in your decision. Get directions, reviews and information for Hudson Software Corporation in Elmsford, NY. Training support agents can be tedious, and with valuable internal resources tied up in handling training and personnel matters at your offsite call center, your cost reduction is diminished as well. When you partner with us, you're receiving technology that is designed around your unique business needs. Contact us to discover how to get control of your distribution business, make your company more efficient and increase your profits. At Hudson Robotics, we specialize in applying lab instruments, lab integration software and hundreds of third party devices for laboratory automation solutions. Latest Production Release: Hudson 3.3.3 Production. I just spent considerable time being helped by Mario and he is magnificent! He can’t test for use cases he’s overlooked in development, simply because he doesn’t know about them. Sign up to get notified as soon as new Hudson River Trading Seattle, WA jobs are posted. Hudson Technologies, Inc. operates as a provider of solutions for commercial and industrial chiller plants and refrigeration systems. Privacy Policy | Terms of Use | Cookie Policy. We aim to power the core of your operation - increasing productivity of your staff, streamlining business processes, and improving operational efficiencies that have a direct impact on your bottom line. Since 1983, Tribute, Inc. has been providing integrated ERP software solutions, powering our customers past their competition by helping them better serve their customers, streamline their operations, lower costs, and enhance margins through better cost control. I appreciate his help and his considerable expertise.Voice mail comment left by a customer to let a supervisor know about his experience being helped with the CD-ROM version of the Oxford English dictionary. HudsonMann works with federal contractors to deliver effective Affirmative Action Programs, OFCCP Audit Support, and Diversity & Inclusion Metrics. Consider a few key points that set us apart from virtually all other Technical Support Centers…. Hudson Alley's Orchestra Platform Everything you need to work in harmony. Released under the MIT License, Hudson is fr… Many times the the high costs of unresolved problems and angry customers have offset any potential savings. Greg has not only been responsive – he has been engaged. A flexible, third party testing organization can make all the difference in managing your time during the last, crucial stage of development. The company's filing status is listed as Active and its File Number is 5804107. We require everyone to pass hands-on, oral, and written tests. For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable. Because the number of agents is fixed, wait times will climb as your call volume spikes. There are no contractual changes needed to add products or make changes, nor are there any fees that have to be paid. The primary developer of Hudson was Kohsuke Kawaguchi, who worked for Sun Microsystems at the time. The data is available to you live, and our flexible, real-time reporting tools are there to keep your stakeholders informed. Hudson Software Corporation 3 W Main St Elmsford NY 10523. For Production use, Hudson 3.3.3 from the Eclipse Foundation is now available. Whether you like to do things independently or prefer to talk with a real person, Technical Support has you covered. Dash Hudson is the leading software solution for marketers to create, predict, publish, and measure digital photos and videos. …. I would be most happy to tell them of our experiences with your company. Hudson Software, along with other industry top tech providers, has partnered with CD and the National Limousine Association (NLA) as exclusive vendor and sponsor of CD/NLA events. In business since 1999, Hudson Software Inc. (formerly The Hudson Group), is an industry leading software development company that builds ground transportation technology using proprietary methodologies, development tools, best practices, platforms, and architectures. The professionalism and courtesy of the Hudson staff also meets our needs. The @HBC app is a communication and career development platform, built for and only accessible by internal associates currently employed by Hudson's Bay Company. The majority of our 1200+ users don’t require assistance due to the simplicity of our software and the documentation; however, there are always those that do. Frankly, I’m a little relieved to realize you guys are actually human. In business since 1999, Hudson Software Inc. (formerly The Hudson Group), is an industry leading software development company that builds ground transportation technology using proprietary methodologies, development tools, best practices, platforms, and architectures. Hudson Software is located in the United States and we only use U.S. based agents. suite 211 - hudson, ohio 44236 He really did a great job and got the OED working perfectly on my computer. These companies are located in Glen Allen VA, Lawrence MA, Montreal QC, North Bergen NJ, Pittsfield MA, and Westford … There are no “per-agent” fees, and you are not restricted to a fixed number of agents. Hudson Software Inc is a leading provider of best-in-class enterprise SaaS (Software as a Service), on-premise, and mobile applications for the ground transportation and tourism industries. Phone as well or select an option below for assistance the high costs of unresolved problems and angry have. 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