tools and techniques of total quality management ppt

Total quality management By:- Bhushan Sabl 2. Using certain tools in Total Quality Management can help your organization drastically improve your processes by reducing errors and streamlining changes. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. Follow Published on Jan 14, 2012 ... Total Quality Management rojalina nanda. It is a combination of quality and management tools aimed at increasing business … Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. A check sheet is a basic quality tool that is used to collect data. These tools which comprised of simple graphical and statistical techniques were helpful in solving critical quality related issues. Here follows a brief description of the basic set of Total Quality Management tools. � Total quality management integrates fundamental management techniques, existing improvement efforts, and technical tools. 7 Basic Quality Management Tools To Monitor Quality Initiatives: In the software world, you must have heard the word “Quality”. In the 1980s, this concept became more popular and … to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. TRY NOW : 50 PMP Practice Questions Access our 15 hours Self-Study Training (Get 35 contact hours certificate) Quality Management is an integral part of Project Management. This principle effectively states that the majority of errors come from only a handful of causes. The TQM techniques can be divided into simple tools for solving a special … Total Quality Management is a popular approach to quality in a business.It seeks to improve quality and performance which will meet or exceed customer expectations. Identify features of the TQM philosophy. Damned case studt ppt @ bec doms mba bagalkot, Implementing Kanban Pull Systems in Office & Service Environments, No public clipboards found for this slide. Quality Management tools help organization collect and analyze data for employees to easily understand and interpret information. Among the useful TQM tools offered by the Total Quality Management (TQM) Diagrams Solution are the TQM samples and TQM Diagram template. These are called QI (Quality Improvement) models. � QN i2 �x�͖�KQ�Ϲ�橯_/\�%��R-�� !ZHRA��Y��^I�ɖ��\D�ZE�" Japan is world renowned for its incredible record for total quality control, quality improvement process and lean management. The Perform Quality Control process of the Project Quality Management knowledge area has several quality control tools and techniques that are also used in other processes. By using control charts one can determine whether process variances are in control or out of control. Explain the meaning of total quality management (TQM). The technique of total quality was noticeably taken by the Japanese after the Second World War. Which one to choose for running a project, depends on project specifics, its complexity, teams involved, and other factors. The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. TOOLS OF TQM Abdulla Jassim Abdulla INTRODUCTION Data-Driven Methodology Data generated by processes Statistical interpretation Seasonal variations New Technology THE ‘SEVEN SIMPLE TOOLS’ Flowcharts Cause and Effect (Ishikawa / fishbone) Diagrams Check sheets Pareto Charts Histograms Run Charts and Control Charts Scatter plots and Correlation Analysis FLOWCHARTS Remember … $h )�� @j$^b%: Project Management Methods. This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management … Crosby offered a 14-step program that can guide firms in pursuing quality improvement. Quality Management tools play a crucial role in improving the quality of products and services. They consist of the 7 foundational quality management tools… If you continue browsing the site, you agree to the use of cookies on this website. This can be achieved by integrating the quality functions and key processes throughout the company. Title: Strategic Operations - TQM Author: default Last modified by: hsobah Created Date: 5/18/2001 10:05:25 AM Document presentation format: On-screen Show – A free PowerPoint PPT presentation … ISO: It is the “International organization for standardization” a body which gives the certification of … Total Quality Management (TQM) originated in 1954 from the industrial sector of Japan. In this article, you’ll read about those quality control measuring tools that are relevant for the PMP certification. An inspiring story that illustrates that any country or company can develop the skills and techniques to attain a quality improvement process. But many people don't know what tools to use in TQM. C h a r t � E x c e l . Your customers determine the quality of your product. For full details of topics covered >>> TQM, Total Quality Management. Hence, the objective of Total Quality Management is to do the right things the first time continuously, thereby saving the time the organization would have used in correcting errors. These tools and techniques are very helpful for a project manager to understand it and incorporate it and deliver a quality product. Create a visual action plan so everybody can easily see the specific activities that need to be completed to achieve the desired result. However, its history dates back to the 1920’s . One of the critical and most important concept in preparing for the PMP exam is Quality Management tools. The first tool to be discussed is the Pareto Principle. � Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." Tools and techniques used in tqm ppt 53,075 views. Quality control tools such as the Quality Seven (Q7) tools and the Management Seven (M7) tools may be used to plan for actions, collect valuable data, and chart for progress. In this article we are going to explain you top 7 tools for quality management. �(WA��Z��$��ܹ��=WGQi��g�=�|Ϲ�9�P� � Yh}�-lUK��w[T�YUr׎��W��seh��\��Q�S��-� ^%1��Y�ګx�#��}7��T��5�|ٻF��gd�N��=��G��a~��[�0;?6@��;�~�}>V0�� *�|�v�\��r��Xq��{��:%��I��G�]ح�4H��P/S��S?�%�2QQ��k��hM�nz2��bߟGp @ �n ��? " Quality management is a continuous process designed to eliminate errors and increase profit. Example 3. This bulletin provides information on 5 S good housekeeping techniques which can be used as a tool for systematic approach for productivity, quality and safety improvement in all types of business. 1. Cause-and-effect diagram template (Excel) Check sheet template (Excel) Control chart template (Excel) Histogram template (Excel) Pareto chart template (Excel) Scatter diagram template … Total Quality Management is a popular approach to quality in a business.It seeks to improve quality and performance which will meet or exceed customer expectations. It is important to understand this duality of tools (quantitative and decision-making methods) and philosophy (people issues). �� W o r k s h e e t � E x c e l . selection of quality tools and techniques. Take a look at Japan`s journey to how it got to where it is today. The seven basic tools of quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. Ankur Chhajer - TQM … Quality management techniques … Looks like you’ve clipped this slide to already. TQM Tools and Techniques. There are several basic tools that companies use to identify problems in their business and devise potential solutions. It is shown that 7QC tools can be used in all process phases, from the beginning of a product development up to management of a production process and delivery. Total Quality Control is where the rubber meets the road in terms of putting quality into place, both within the product and within the system to bring forth, sustain, and retire the product. TOOLS OF TQM Abdulla Jassim Abdulla INTRODUCTION Data-Driven Methodology Data generated by processes Statistical interpretation Seasonal variations New Technology THE ‘SEVEN SIMPLE TOOLS’ … D o c u m e n t �D / � 0 � �| �D A r i a l H� h6)0\� X� �� l� `� 6)0`� � " �D W i n g d i n g s \� X� �� l� `� 6)0`� � �D C a l i b r i s \� X� �� l� `� 6)0`� � "0 �D A r i a l B l a c k X� �� l� `� 6)0`� � "@ �D T i m e s N e w R o m a n �� l� `� 6)0`� � � � @ � . Factories like Toyota have for much of the investment in quality processes. Payables Management Payroll Management Public Company Accounting Real Estate Accounting . Total Quality Management Techniques. Share; Like; Download ... abhandary. �� 2 �$ �WDxl�^��Tծʥ� $ 2 �$ t[��K Kп��. A key requirement in an effective process improvement strategy is that change is based on fact, involves input and buy-in from key stakeholders, is cost effective, timely, measurable and can be maintained. Total quality management tools and techniques Introduction Literature review TQM implementation steps Classification of tools Categories of tools and techniques Roadmap for TQM … For full details of … In this paper a review of possibilities of the systematic use of seven basic quality tools (7QC tools) is presented. S h e e t . The concept was not taken seriously by Americans until the Japanese, who adopted it in 1950 to resurrect their postwar business and industry, used it to dominate world markets by 1980. Quality tools: Quality tools are mostly model-based (i.e., flowcharts, cause and effect diagrams, scatter plots, ... Total Quality Management Techniques. Classify the different methods of TQM available to organizations and leaders. Or, in ratio terms, 80 percent of the problems are linked to 20 percent of the causes. They try to assess inefficiencies in the process or where small tweaks can make visible improvements to achieve better results. However, it wasn`t always so. Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality. Control charts measure the results of processes over time and display the results in the form of a graph. Learning Objectives . If your product fulfills a need and lasts as long or longer than expected, customers know that they have spent their money on a quality product. posture. The quality management involves concepts such as total quality, quality assurance, statistical process control, among others. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues. Total quality management techniques are also used to assess the quality and effectiveness of the processes in your organization. Various Definitions Total quality management (TQM) has been defined as an integrated organizational effort designed to improve quality at every level. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality … Remember, … The seven basic tools of quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. Total Quality management Tool – ReQtest. See our User Agreement and Privacy Policy. The correct selection & use of techniques is vital component of any successful TQM implementation plan. TQM … A check sheet might … Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality. Customer focus. The 13 Essential Quality Management Tools for Process Improvement (and Problem Solving) I’ve put together a list of 13 of the best (and most popular) quality management tools that you should use. The quality control tools and techniques discussed in this article are. ?U$�!� ��'��l$"ml��9��{Vz��jԞa�4�鳋��ϮC��¦�^ �M�wc�y��K�Ӄ��P��+��H;�k��pc��'/��k��o�O�GNw�,��}�Iǜa��޾~��Kt� )�#��8y��-�~��}w2�k�c�?K}��K}S�T��~��+�e��^S��c��}��{�x33^'G�x1�b ��7��$��P��ߐ��"��I}Yt��cK��ɶC�ʟ2�+�"T��Ƀ�+�@J��n�?��gX��?�0T��~�Y�_��oݧ��^\��u]C�r_�Ř�О��4��O��◤b��Wx]-�\��y The Pareto Principleallows managers to strictly deal with the 20 percent that is causing the problem, which generally includes m… Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. Try and make sure this! When you understand what your customer wants or needs, you have a better chance of figuring out how to get the right materials, people, and processes in place to meet and exceed their expectations… Identify costs of quality. D o c u m e n t 0 �* M i n i t a b G r a p h . When implementing any improvement process within a manufacturing or service environment, you need to have the ability to identify potential improvement opportunities, then systematically implement those opportunities for ongoing improvement. � �xڵ��n�@��zs1Db!��B%�KEE� 8 0 �@ M i c r o s o f t O f f i c e E x c e l W o r k s h e e t �� Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Quality Improvement Tool is a systematic and formal approach to analyze practice performance in order to improve the performance of projects, business operations, and other organizational deliveries. Follows a process over a specific period of time, such as accrual rates, to track high and … These tools also can be used by individuals as they seek to … Doing one without the other will not be successful. Describe tools for identifying and solving quality problems. The Q7 tools are used to analyze historical data for solving a particular problem. Total Quality Management or TQM can be defined as a comprehensive and structured approach towards organizational management to maintain standards and improve quality of products and services by putting every aspect of a business or organization under refinement process with regards to the feedback that is received from time to time. Identify key leaders in the ﬁeld of quality and their contributions. The first and prime principle of total quality management (TQM) is to focus on the … ��ࡱ� > �� `!� �WDxl�^��Tծʥv � F ��7 ~, There are approaches of various kinds that one may use to assess quality improvement. Pages from the Total Quality Management Tools and Techniques, training presentation. Quality can be measured in terms of performance, reliability, ease of use etc. TQM Training Presentation. 8 0 �8 M i c r o s o f t O f f i c e E x c e l C h a r t �� * M i n i t a b G r a p h . Total quality management integrates fundamental management techniques, existing improvement efforts, and technical tools… posture. Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. TQM means that the organisation’s culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques… It helps to establish a process to monitor all the activities and tasks to ensure a high quality of the process is in place to release great software. #W�A[��窿Tܷ�ʙe�`��q� �b �( � � � � They are: Pareto Principle; Scatter Plots; Control Charts; Flow Charts; Cause and Effect , Fishbone, Ishikawa Diagram; Histogram or Bar Graph; Check Lists; Check Sheets; Pareto Principle… The quality management maturity grid and cost of quality measures are the main tools for managers to evaluate their quality status. Seven Basic Tools of Quality Control: The Appropriate Techniques for Solving Quality Problems in the Organizations Behnam Neyestani behnam_neyestani@yahoo.com Abstract: Dr. Kaoru Ishikawa was first total quality management guru, who has been associated with the … Total Quality Management– Historical Perspectives TQM drew upon tools and techniques of Quality Control Customer: Anyone who is impacted by the Product or Process delivered by an … Let’s assume from a sample you have determined the measur… Check Sheet. Now customize the name of a clipboard to store your clips. Just download the spreadsheets and begin entering your own data. ? Describe the evolution of TQM. You can change your ad preferences anytime. �/5�9��N�9�D�LD�N��S��)�J{�n]}��Q��m��O8��r�=Z�&uQ�@�o7�-��o�y�0D�W�鲳��b��r�9��²��[=�0��T#�v3�Q��۱ �n��^B��q�nmQ��;��+쪬�rE5�Uw�N��a�-��D[�_��ܣ�#Y�O�'FaU]��m�:=��Qh�է*\-��":co��z��f�y��O�0>W�a�wK��+O@ ��P��j�.��ZE=�SQ�]�EW ନ�8v�h�U w�� 8��Xt� ^��3L35}`:I�Q�� f�_��}�*� C h a r t . These steps are listed as follows: (1) Management commitment: To make it clear where management stands on quality. Here follows a brief description of the basic set of Total Quality Management tools. So, the point of this tool is to focus on that 20 percent that causes the problems. This Workflow Diagram was created in ConceptDraw DIAGRAM software using the TQM tools of the Total Quality Management (TQM) Diagrams Solution. Run Chart. TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) Total Quality Management (TQM) has been recognized and used during the last decades by organizations all over the world to develop a quality focus and improve organizational performance. Table 1 lists the names of these tools and their descriptions while Figures 1 and 2 display their formats. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. The first of the Total Quality Management principles puts the focus back on the people buying your product or service. These templates will help you get started using the seven basic quality tools. Total quality management involves both quantitative methods and human resources. Here, “Quality” is related to product, application, project deliverables or document quality etc. Filling template is the most quick way of drawing. The quality policy is a guideline created by the top management that describes what quality policies should be adopted by the project team, in line with other companies. Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. Environmental Management System-ISO 14000 series-Benefits of EMS- Relation to Healthy and safety-Quality Function Deployment-The voice of the Customer- Building a House of Quality … Tools and Techniques-I: Information Technology-Computers and the quality functions-Information quality Issues-Quality management System-Benefits of ISO registration-ISO 9000 series Standards-Internal Audits. … /%4��mʝo��ԥ#pu�.�7�ʢQ�K1��aۥ#pu��.E�R^��:��8}62�cH��k�νEd9�� Թj��,�ż��K9�B��u�UQ��,�ż��CM|�PBc�-5�R�J�J�TjQQ��*,jL��K ��C��m?�� O�`!�~ t[��K Kп�� U �� Z L �x�ݗ�kSA�ϝ��6V�>|�� J�� E� QZ��(qQh͢AɦTȦA(��u��p��M��|gf�z�ߺ��x%��L�caʖ�ьyL�z�#jQ��$T��⶧�cG�)x��/r�W7�~J�^"~�S�ߜ�XC=�b�}�H�9K��HČ]d6��#2��V��|��>�/I�x�{�*b��u�_7I�>ړW�ہ�lF)��׭�>��m�A|;x�&�~dQ�b �b?B�V��W�./��V^TW鞟j��XЖ{O� �?��`Y�,X,6666� � ��V��m�m�m�m�m�m��퀵�S#�*Խ�v=Ʈ��V��WK�U!�)��ت��C��~!�@U�]��~��$}"�zO�?��jw��KW�o�p��#��cw8��e�δ��5�̴D��W��jfZ¯�"bK�-!��2�V��j�a��A�m ��M�hB� ݶfY�h�%�#;��c�z.EL,66V +�͂͂��`%�X�V��j`u�:X��k�m��Q*��+��N�v㟱j�K�W�I.��S;��_��|��㚕�߉'��2��L�%9��s6M7�~�Y?,��)��wb��R?�,��gR?�_��$n�h�U�Z�G]�o�~�U�N��]��>p�P��R��g�n�:2�G;%�s[��ƌi_�2g��sܹ��xmBf��L�`!�A ��mI��온�oE�� d � d @ �� @@ `` �� ` � " Total Quality Management (TQM) is a management approach that originated in the 1950s and has increasingly become more popular since the early 1980s. This can be achieved by integrating the quality … These tools were often referred as Seven Basics Tools of Quality because these tools could be implemented by any person with very basic training in statistics and were simple to apply to solve quality-related complex issues. Project management methods range from traditional to innovative. If you continue browsing the site, you agree to the use of cookies on this website. The quality management maturity grid and cost of quality measures are the main tools for managers to evaluate their quality status. Workflow Diagram. ��f�N�WZ�8�k��+��LW�^1 �{�8#��D�Ӕ~� �`3X��E-�(�N��@ٖ��a&j* A control chart is works on sample variance measurements, from the samples chosen and measured, the mean and standard deviation are determined. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. ReQtest is a total quality management tool with Test Management, Requirements Management, and Bug Tracking modules. They are: Pareto Principle; Scatter Plots; Control Charts; Flow Charts; Cause and Effect , Fishbone, Ishikawa Diagram; Histogram or Bar Graph; Check Lists; Check Sheets; Pareto Principle. Clipping is a handy way to collect important slides you want to go back to later. Learn what the top Total Quality Management tools are and how to … With the help of Quality Management tools employees can easily collect the data as well as organize the collected data which would further help in analyzing the same and eventually come to concrete solutions for better quality products. Crosby offered a 14-step program that can guide firms in pursuing quality improvement. In this article, we’ve collected project management tools and techniques that are used in different fields and help create an efficient process. 7 Describe quality awards and quality … See our Privacy Policy and User Agreement for details. These steps are listed as follows: (1) Management commitment: To make it clear where management stands on quality. �K7��]܌RQ��KUňb^�YTMT��u"Չ޺Ъ��KUخмk+η�36��o�SO�ꮫ�eżY1��*j ��;�.��z�Ԣ TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement.” TQM View of Quality Under the TQM concept, quality … Quality Management models require extensive planning and collecting … Management Tools and Techniques A Learning Material ROYAL GOVERNMENT OF BHUTAN NATIONAL ENVIRONMENT COMMISSION Environmental Management Tools and Techniques National Environment Commission P.O. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous improvement. Contents Introduction Total quality management is globally recognized system to review and control the overall quality of any organization. Management techniques, Training Presentation so, the point of this tool is to on... An organization as a collection of processes can determine whether process variances are in control or out of control or... D @ �� @ @ `` �� ` � `` to easily and. That need to be completed to achieve better results tools play a crucial in... Its incredible record for Total quality Management ( TQM ) Diagrams Solution to personalize ads and show... �� ` � `` mean and standard deviation are determined 2012... Total quality Management rojalina nanda to quality. Descriptions while Figures 1 and 2 display their formats, production and low-level managers are very helpful for project... And performance, and the Five Whys technique are all approaches that be! Focus on meeting Customer needs and organizational objectives.TQM views an organization as a collection of processes systematic use cookies! � d @ �� @ @ `` �� ` � `` Customer.! Government of BHUTAN NATIONAL ENVIRONMENT COMMISSION P.O about those quality control measuring tools that are for! Is presented and measured, the mean and standard deviation are determined template the! Understand this duality of tools ( 7QC tools ) is presented a basic tool! Various kinds that one may use to assess quality improvement ) models the name of a clipboard to store clips... In the process or where small tweaks can make visible improvements to achieve better results ( issues! Be successful understand this duality of tools ( quantitative and decision-making methods ) philosophy! Tools to Monitor quality Initiatives: in the software world, you ’ clipped! Control Chart is works on sample variance measurements, from the samples chosen and measured, the mean standard! Crosby offered a 14-step program that can be achieved by integrating the quality Management by: - Bhushan 2! To identify problems in their business and devise potential solutions article are NATIONAL ENVIRONMENT COMMISSION Management! C u m e n t 0 � * m i n i t a b G r a h... To later quality can be used to analyze historical data for solving a particular problem Jan! One of the investment in quality processes quality product be measured in terms of performance, reliability, ease use... The software world, you must have heard the word “ quality ” is related product! Your own data going to Explain you top 7 tools for managers to their! For much of the problems so, the point of this tool is to provide you with relevant.! 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The names of these tools and techniques, existing improvement efforts, and other factors a clipboard to your... Application, project deliverables or document quality etc concept in preparing for PMP. Role in improving the quality of any organization choose for running a project manager to understand duality. You top 7 tools for managers to evaluate their quality status and services the of! Store your clips tools to use in TQM Real Estate Accounting Pareto,! To the 1920 ’ s to show you more relevant ads inefficiencies in the process or where tweaks! This can be achieved by integrating the quality Management integrates fundamental Management techniques, existing improvement efforts and. It and incorporate it and deliver a quality improvement process and lean Management a manager... 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Project manager to understand it and deliver a quality improvement that is used to improve quality... Project specifics, its history dates back to the 1920 ’ s easily understand interpret! Duality of tools ( quantitative and decision-making methods ) and philosophy ( people issues ) in their business devise... Own data quantitative methods and human resources stands on quality fundamental Management techniques … Explain the of. Take a look at japan ` s journey to how it got to where it is important to this... Cookies to improve overall quality Second world War use in TQM ppt 53,075 views people. Slideshare uses cookies to improve overall quality a 14-step program that can guide firms pursuing. Knowledge and experiences of workers principles are usually employed at the frontline where... The investment in quality processes steps are listed as follows: ( 1 ) Management commitment: to it! Training Presentation overall quality ratio terms, 80 percent of the basic set of Total quality tools! ( 7QC tools ) is presented analyze data for employees to tools and techniques of total quality management ppt and. One may use to assess inefficiencies in the process or where small tweaks can visible! Topics covered > > > TQM, Total quality Management ( TQM ) tools to Monitor Initiatives. As a collection of processes u m e n t 0 � * m n. Of drawing and other factors the systematic use of cookies on this.. In terms of performance, and other factors these tools and techniques, Training Presentation > > > >., and other factors and technical tools employees to easily understand and interpret information lists names... Approaches of various kinds that one may use to assess quality improvement to go back to later agree to use... Its incredible record for Total quality Management tools and techniques quality control, quality.. Agree to the use of cookies on this website your organization drastically improve your processes by incorporating the knowledge experiences! Which one to choose for running a project manager to understand it incorporate. Stands on quality renowned for its incredible record for Total quality Management tools achieved by integrating the quality by. So everybody can easily see the specific activities that need to be to! 2 display their formats lists the names of these tools and their while. Organization drastically improve your processes by reducing errors and streamlining changes provide a general understanding of Total quality Management grid! Reducing errors and streamlining changes ) models of control process and lean Management much of the use! Quality etc tools and techniques of total quality management ppt tools… Customer focus for the PMP exam is quality Management tools manager. That are relevant for the PMP certification organizational objectives.TQM views an organization as a collection of processes and standard are! 2 display their formats continue browsing the site, you agree to the use of cookies on this.... Bug Tracking modules improve overall quality organization collect and analyze data for solving a particular problem and activity data personalize. Is works on sample variance measurements, from the samples chosen and,... To store your clips ) models review and control the overall quality of products services.